It is always a nice and exciting experience when shopping here. The staff are always helpful and a joy to talk to.

They are great at serving products quickly and safely.
Make it simple and easy to buy and sell and offer very competitive and fair prices.

Terrible service, terrible staff, awful management, broken items sold with a 'warranty' that doesn't mean anything as they place the blame on you half the time. When they're not apathetic they're hostile. Received items improperly packed, missing parts, staff errors are shoved onto the customer and you really don't want to hear what they say when they don't think anyone is around. They buy stuff for less than it's worth, sell it for way WAY more and have terrible refund policy.

Terrible experience.

Bought a Scarlett 2i2 Studio, which is an audio interface, a microphone and a headset and when delivered the box only contained a microphone and headset. The interface was covered up on the box with a sticker which would indicate the store the order was fulfilled from knew it was missing and sent it anyway.

Have contacted support through their site, no answer, messaged on Facebook & Twitter, no answer. My suggestion is to only buy from them if you can go in store and check the product you'll be receiving first!

Way tooo expensive, you are selling items that I can buy cheaper brand new with a full 2 year warranty. Just read your terms and conditions and your warranty is only 30 days? you offer no same day warranty service if the fault happens in 30+ days and you offer less money for your faulty product if a fault appears after 6months? so why do you splatter everywhere 24month warranty? its very missleading.

You offer a 30 day warranty and a 24month "CONDITIONAL" Warranty which is usless after 3-6months according to your own terms.

This is by far my go to Tech shop I am a huge gamer and movie buff and I absolutely love digging around for a gem or two. This shop is the closest to my beloved block buster and cex holds the touch for the sheer amount of choice in store and online. The knowledge from the staff is second to none in store and when I order online I find it extremely easy and quick with the delivery! The website it self is very aesthetically pleasing and easy to navigate.

Bristol store is the best CeX I’ve been in. Great variety of stock and the staff are very knowledgable and friendly. I’ve never had a bad experience there. The company’s FREE 24 MONTH (!) Warranty policy is why I go there time and time again. With Click and Collect and Drop and Go now company wide, it’s never been easier to buy and sell goods.

Absolutely fantastic company. Always receive fantastic serve in my local shop. They are always really helpful and informative. I felt really safe shopping with them instore after lockdown as they had clear covid instructions, social distancing in place and even a person on the door to give instructions on where to go. The 2 year warranty is also a bonus as is the thought that I am recycling. I shop instore and online and never had an issue.