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This shop is located in United Kingdom. Prices are shown in GBP. You can communicate with this shop in English.

Detailed information PriceSpy members have rated Monster-shop (9.90)
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  • Perfect
    4 months ago
    The most painless and attentive purchase I have ever done, in less than 24 hours Monster shop ensured I was a satisfied customer with a huge smile on my face when receiving my PlayStation 5, thank you and I will definitely be using monster shop for all my gaming needs!

    Kudos
  • Perfect
    7 months ago
    Very responsive customer service and offered options when delivery was delayed locally, I felt customer's experience is prioritised when the shop offers refund or exchange be delivered at the COVID peak time in April.
  • Perfect
    8 months ago
    Just received my ps5 and what a totally stress free experience from start to finish which with my anxiety is a great bonus came well package and secure and confidential m perfect condition would definitely recommend this company much better than more well known
  • Perfect
    8 months ago
    Got my PS5 today on launch day thanks to Monster Shop! It arrived nice and early and in perfect condition, packaging etc. was great.
    Thanks so much :)
  • Perfect
    8 months ago
    I honestly can’t recommend them enough!
    I am a mum of boys and don’t really know much about gaming, but Monster Shop went above and beyond to help me find the right packages for my children.
    Extremely good service, very good value for money, great delivery.
    I will never shop elsewhere again.
    I don’t normally write reviews but I was so blown away by Monster Shop I couldn’t not give a review- so glad I have found Monster shop!
  • Perfect
    8 months ago
    ordered a game, shipped next day and then received the next. No fuss & exactly what you want from an online shop
  • Perfect
    8 months ago
    Pre ordered a PS5 Headset after hours of searching other websites without any joy. Communication was prompt and useful throughout with regular updates on when the item will be delivered. It arrived at 10am in release day, was delighted with the service received and would fully recommend this company to anyone.
  • Perfect
    8 months ago
    Excellent service delivered on time and customer comunication is excellent,
    So pleased with the service we have recived and would definitely recommend this company
  • Perfect
    8 months ago
    I highly recommend this company to anyone looking for anything in the gaming world always a fast delivery and great communication and always always great competitive prices
  • Perfect
    8 months ago
    I have been using monster-shop for years now and its always been an amazing service! All products received on time and always in fantastic condition! I'm constantly recommending my friends and family to use monster! The prices are always on point and better than any competitors!
    Never fails to deliver a top service!
  • Perfect
    8 months ago
    Amazing service, would definitely recommend
  • Perfect
    8 months ago
    Fantastic customer service & quick delivery. Highly recommend.
  • 8 months ago
    This user review is under investigation
  • 8 months ago
    This user review is under investigation
  • Perfect
    8 months ago
    My experience with Monster shop was second to none, absolutely fantastic couldn’t fault it! Highly recommend!
  • Perfect
    8 months ago
    Easy to navigate website , fast and efficient delivery . Highly recommend
  • Perfect
    8 months ago
    Superb customer service in terms of communication and delivery times. Lively twitter interaction and no-quibble approach to resolving issues.
  • Perfect
    8 months ago
    Excellent customer service .... couldn’t fault their handling with my enquiry !
  • Perfect
    8 months ago
    Easy to use website, impeccable costumer service with speedy delivery. Recommend this company.
  • Perfect
    8 months ago
    Great service and super fast delivery definitely recommend and use again
  • Perfect
    8 months ago
    The monster mystery boxes were awesome and never had a bad experience with the guys at monster shop :-)
  • 8 months ago
    This user review is under investigation
  • Perfect
    8 months ago
    Amazing shop and customer service! Always goes out of their way to find the item I need
  • Perfect
    8 months ago
    A wide range of products , excellent deals and value for money . Fantastic customer service , very friendly and helpful . Will definitely be buying from them again , highly recommend.
  • Perfect
    8 months ago
    Great service everytime I bought a product
  • 8 months ago
    This user review is under investigation
  • 8 months ago
    This user review is under investigation
  • Perfect
    8 months ago
    Good prices, instant customer service when I tweeted them and delivery was as promised.
  • Perfect
    8 months ago
    I brought a switch a year ago for Christmas and Monster shop was so helpful, gave me a good price and it was here so quickly. Definitely recommend using monster shop for all your gaming needs!
  • Perfect
    8 months ago
    Excellent service would highly recommend.
  • Perfect
    8 months ago
    I've ordered multiple items & always been more than happy with every aspect.
  • Perfect
    8 months ago
    They are brilliant offer great products with excellent prices and are very helpful
  • Perfect
    8 months ago
    I get all my consoles and games from Monster, they always have the best prices! Customer service is second to none and delivery is on point.
  • Perfect
    8 months ago
    I have been purchasing games and consoles with Monster-Shop for some time now, I have never been let down by service and I've always felt valued as a customer. I have been contacted numerous times updating me on order status or any queries I may have, there has always been a response and an attitude of going above and beyond is just the way Monster-Shop operate. A pleasure to shop with such a genuine and caring retailer.
  • Perfect
    8 months ago
    Amazing service, great prices and delivery was prompt. Would highly recommend using them and always wikk in the future.
  • Perfect
    8 months ago
    Following monster shop on twitter I'm always aware of any deals they have & & with a simple click im taken to their website which is so clear & easy to use. Delivery is super quick too & I've never had any issues & I've always had incredibly friendly interactions with them via twitter. Would definitely recommend!
  • Perfect
    8 months ago
    Very fast and efficient with all orders.
    Great customer service and great products!
  • Perfect
    8 months ago
    The variety of video games and merchandise is great for a small business. I have bought many games and merchandise from Monster Shop and I have been extremely pleased with their service.

    Most of the time, they offer the best price for video games. Whenever there is a sale, I would definitely buy a game as I won't find it cheaper else where.

    Their dispatch times is fast and the delivery is fast too. I had items that were delivered by DPD or Royal Mail.

    As for their customer service, the best service you can ever receive from a small business. I ordered a game which did not arrive after a while. Since Royal Mail were assigned to deliver it, Monster Shop sent another copy to my address but through DPD to ensure I receive it. I have not seen a business go above and beyond to ensure that my item arrives. They are also friendly bunch so having a conversation with them is really nice!

    I can't think of any negatives so far as I have been extremely pleased with their service! Please keep up the good work!
  • Perfect
    8 months ago
    I have ordered games before but when I heard the PS5 was coming I pre ordered. I received emails and constant communication to keep me informed. I am pleased to say I will be receiving my console on the day of release. Much more personable than purchasing from bigger retail franchises
  • Perfect
    8 months ago
    Monster Shop are quick to respond to messages, deliver items quickly and generally have first class customer service. If the price is right I'd rather use them over anyone else!
  • Perfect
    8 months ago
    Great service, awesome prices, a very happy customer!
  • Perfect
    8 months ago
    Monster-shop is easily my go-to when it comes to beefing out my video game collection. Their products never fail to arrive on time in my experience and are always appropriately packaged which ticks a huge box for me when I’m well aware I’ve spent a fair amount of money on something. Outside of their general service standards it goes without saying that Monster-shop easily trump any other retailer I’ve dealt with when it comes to customer service. Talking to them feels personal unlike elsewhere where you can often expect to be simply “ctrl + V’d” terms and conditions. They’re always easy to reach and happy to resolve any qualms on the rare occasion they crop up. Even for general queries they strive to keep your mind at ease. Seriously, their customer service - it’s impeccable. Between this, competitive prices and brilliant sales there’s no reason you shouldn’t be using Monster-shop to fill up your gaming shelves too.
  • Perfect
    8 months ago
    Fantastic shopping experience. They have always been on time and well packaged. Good deals and very good customer support.
  • 8 months ago
    This user review is under investigation
  • Perfect
    8 months ago
    From both their social media engagement to their customer service I have been thoroughly impressed with monster-shop and would recommend them over and over to friends and family
  • Perfect
    8 months ago
    Have used before and would happily use again. Recommended them to family who now also use them. Customer service is brilliant.
  • Perfect
    8 months ago
    Excellent experience, great customer service my products arrived ahead of schedule in perfect order will definitely be using these guys again
  • Perfect
    8 months ago
    Perfect service!
  • Perfect
    8 months ago
    Order came next day, great service highly recommend will be using again👍
  • Perfect
    8 months ago
    I would highly recommend Monster-Shop, the whole experience was easy and efficient, the item arrived within 24 hours and I could not fault the experience! 5 Stars!