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https://www.photospecialist.co.uk

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This shop is located in Netherlands. Prices are shown in GBP. You can communicate with this shop in English.

Detailed information PriceSpy members have rated Photospecialist (3.50)
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  • Very Poor
    1 month ago
    Updated: 1 month ago
    On the 4th Jan 2021, I purchased a Sony Camcorder from PhotoSpecialist. aka Kamera Express. The total price was £1061.43. On my bank statement I had been charged £1081.36, a discrepancy of £19.93

    I returned the product for a full refund and on 16th Feb 2021 I received my refund of £1042.55, a discrepancy of £18.88
    Do you remember this on your website, "Or we will refund the full purchase amount, including standard shipping costs, as soon as possible.”

    I had to pay VISA a transaction fee of £32.33.
    I thought that I was initially dealing with PHOTOSPECIALIST in the UK. It is a lack of transparency on the website that I was charged for euro/sterling conversion, had I known I would have used PayPal.

    They use UPS parcel delivery service, who are as shambolic as the company that they deliver for. From a two to three day delivery promise, that turned into a month, with more twists and turns than a mystery novel.

    Taking all into account I am down £90 at this moment. I have purchased a lot of goods from all over the globe and have never encountered any thing remotely like this fiasco.

    Please, please do not, ever use this company and if you are in the UK, buy here. Maybe Brexit had a hand in this, but other purchases have been fine.

    UPDATE: 25TH FEB 2021

    Had an email from the financial dept. who are reimbursing the £38.81, but have not been told why they put money on a payment & take it off with a refund.
    Still no refund on shipping costs, or the Visa charge. So that makes it ok that I am “ only “ £50 down.
  • 2020-04-23 - One year ago. User reviews before this time are not included in the rating.

  • Perfect
    1 year ago
    Quick delivery. Very good price. No issues at all
  • Perfect
    1 year ago
    very quick delivery, safe and fully tracked
  • Perfect
    1 year ago
    Great price.
    Quick delivery.
    Full tracking of order priveded
  • Perfect
    1 year ago
    Quick service. Ordered on Saturday, arrived Wednesday
  • Perfect
    1 year ago
    We ordered our new Sony DSC - HX350 from The Photospecialist and are very pleased with the delivery of it. Within 3 days we had it at home and all without charges. We will be buying again in the future.
  • Perfect
    1 year ago
    nice all prefect
  • Very Poor
    2 years ago
    Just ended my worst experience as a Buyer. Thankfully bought with PayPal swiftly refunded.
    This Netherlands Company sell items they do not have in stock with no idea of when will show when ordered spurious forward shipping dates.
    Day after order emailed me out for delivery next day + tracking also be sent albeit shown as 3 weeks at pchse. Days later retracted.
    Their standard response “Our Purchasing Dept waiting to hear from Distributor”. to so many reasonable polite email requests that (LG Netherlands confirmed to me in stock) their Purchasing Dept’ please call Distributor as to when expected. Important will be away must arrange somebody here to collect.
    My many emails to this effect completely ignored only above standard response. Spoke to Cust’ Service“Will do so get back to me” never heard. To me it is unethical for Sellers to market goods when they have no stock nor knowledge of when or if ever will.
    They give conditional 5yr warranty on basis must give a review on Trusted Shops Idealo & here application form must supply link showing it to obtain warranty. Wonder what other buyers really experienced. My advice call before ordering not in stock buy elsewhere.