Ordered new laptop and recovery usb stick from them all arrived as should, next day delivery worked well.
Price was very competitive, better than on Amazon or even on the Lenove store.
Don't go to Amazon, support UK business, buy from Laptops Direct !
(disclaimer they didn't paid me to write this , I'm small business and I support local firms not foreign giants).
Regards.
Dom.

The printer I bought is great. However, the service from LaptopsDirect was quite poor. The website indicated that the printer was available and ready to be shipped. However, I ended up waiting 2 months for delivery. And I wasn't even notified of the delivery date correctly. I understand there are logistical problems due to Covid, Brexit etc. But the communication and honesty should have been better.

Easy to use website with market compatible pricing. Payment process was good. Opted for next day delivery (Saturday). Delivered on Monday. Packaging was I damaged. Epson printer arrived in excellent condition, was easy to set up and had working within 30 min. Would readily use Laptops Direct again

The printer I purchased is great and it was at a great price. However, after having ordered the printer on-line, paid for and agreed the delivery option, I received an email the following day from LapTops Direct saying the delivery would be delayed by nearly 4 weeks owing to issues with the courier.

Firstly, this is poor customer service, you should have been able to tell me when it was going to redelivered when I made my payment.
Secondly, the reason provided appears hard to believe. A 4 week delay would not appear to be because of the courier, it would more likely be because they were out of stock and if that was the case, they should have been able to tell me that before I made the order.
IT's a good job the printer is excellent and the price was great!

There are so many monitors available now that it's really hard to filter down well. While many sites offer comparison functions, I've found that Laptopsdirect had the best filtering and comparison function. Helped by a very large range of available displays, the website worked fast and it helped me narrow down my options based on very specific criteria (not just basics like screen size but also connection ports, tiltability, panel type, etc.), and then I only needed to compare reviews for the remaining 3 or 4 displays instead of getting lost between 25-30 different displays on different sites. Delivery was quick and secure. Absolutely loved the experience and will be buying my monitors from Laptopsdirect going forward.

I was worried this website wasn’t legit.
Turns out it was.
Tech turns up the day after order - perfectly wrapped and on point.
One happy husband with a gaming laptop.

I ordered 10 items. I got an email saying some of them were out of stock. I asked them to refund what wasn’t in stock and send the rest. This was several days ago. I have not had a response, a refund or the items I ordered. I tried calling customer support and I can’t get through at all. I’ve just spent 1.5k and have received nothing even though delivery was supposedly guaranteed yesterday.

I have ordered a certain laptop and paid extra £10 for next day delivery. I have received a different one, different colour and technical specifications.
If you expect it to be delivered in time you can start laughing because that is a joke.
Same situation happened about a year ago to my partner. In first place I said to myself I can give another chance because anyone can make mistakes. A mistake done twice is a choice.Lesson learned.
Really DISAPPOINTED

Item ordered and was told delivery would be on the following Monday. Actually GOT delivered on the Friday, THREE days early!

Only a small itme (PC headphones) but very quick all the same Very happy bunny here.

Ordered my AirPod Pros , off Laptop Direct on line . This was the 1st time I’d ordered off them . Also ordered next day delivery . Within 5 mins of placing my order I had a phone call from a Laptop Direct employee . A nice friendly voice then spoke with me confirmed my details , confirmed my product and then said it would be with me tomorrow . Next day DPS confirmed a 1 hr delivery slot . Easy as that they arrived bang on time , product in perfect condition very please with laptop direct and will defo use them again ... 100 out of 100

I came to LaptopsDirect because Currys didn't have what I was looking for. They had a better range at competitive prices. Ordering was straightforward and the delivery (also at a very reasonable cost) came well within the estimated time.
I'm pleased with the product (ASUS Expert Book).

Despite paying extra for a pre-delivery check and set up, my lapto arrived with the space bar key not working.
It took several calls to customer services to establish the cause.
Although it is now working properly and I am otherwise satisfied with my purchase this is a problem that could have been avoided.

Ordered a scooter as a Christmas present. It was faulty but when I tried to return it I had to pay the shipping costs. Despite lockdown, Christmas period when most retailers extend returns times and the fact the scooter was faulty, they would not cover the cost. I have now been told they have tested the scooter and they can find no fault. The scooter did not charge properly and would regularly switch off or not even switch on at all. I’m still in dispute with them. I would not use this company again as after sales service is disgusting!